Vps-24 (Freak Media Group Ltd.) Adress

Bulgaria
Sofia
bul. Vitosha 118

Terms of Service

AUP applies to all Vps-24 Hosting clients. Policies apply automatically to all Vps-24 Hosting clients upon subscription to the Services including subscription through a third party or any commercial partner. Customer agrees to use the Services only for lawful purposes, in compliance with all applicable law. The terms "we", "us" or "our" shall refer to Vps-24. Specific activities that are prohibited include, but are not limited to: Threatening harm to persons or property or otherwise harassing behavior. Violating Canadian export control laws for software or technical information. Misrepresenting or fraudulently representing products/services, If we recieve a DMCA for your site/clients site this is abuse to our TOS if you are proven guilty. Transmission, distribution or storage of any material in violation of any applicable law or regulation. Transmission, distribution or storage of any material protected by copyright, trademark, trade secret or other intellectual property right without proper authorization, and material that is obscene, defamatory, an invasion of privacy or constitutes an illegal threat, or is otherwise illegal. Facilitating, aiding, or encouraging any of the above activities, whether using Vps-24 Hosting's network or service by itself or via a third party's network or service. Interference with a third party's use of Vps-24 Hosting's network or service, or ability to connect to the Internet or provide services to Internet users.

Email

Vps-24 Hosting has a STRONG anti-spam policy and applies it. Spammers are NOT welcomed. This includes spamming through open proxy servers or any other kind of unsolicited email advertising. If a customer is found to be in violation of our SPAM policy, Vps-24 Hosting may, at its sole discretion, restrict, suspend or terminate customer's account. Further, Vps-24 Hosting reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Vps-24 Hosting will notify law enforcement officials if the violation is believed to be a criminal offense. The customer acknowledges that he is responsible for any and all SPAM related actions which come from their account. The total limit of emails to be sent and received per hour is 250. Sending unsolicited email messages, including, without limitation, commercial advertising and informational announcements, is explicitly prohibited even if the lists are said to be opt-in. Customer will not use another site's mail server to relay mail without the express permission of the site. It is strictly forbidden to send out unsolicited email from any other network that advertises, promotes or in any way points to a location inside Vps-24 Hosting network.

IRC networks

It is absolutely forbidden to host an IRC server that is part of or connected to another IRC network or server. Servers found to be connecting to or part of these networks will be immediately removed from our network without notice. The server will not be reconnected to the network until such time that you agree to completely remove any and all traces of the irc server, and agree to let us have access to your server to confirm that the content has been completely removed. Any server guilty of a second violation will result in immediate account termination.

Free Hosting Websites

It is absolutely forbidden to host an a website that offers free web hosting on any Vps-24 Hosting web server. Account owners found to be in voilation of this rule will be warned and told to take the site down. If the formentioned account offers such services again, his account all accounts under him will be immediately suspended and remain so for the rest of eternity. The term “free” can and will be used liberally in describing said services. For example, sites selling hosting for $0.01 sites selling hosting for $1.00 a year would fit into the free category. Vps-24 Hosting reserves the right to make judgements on its sole discretion about which sites are providing “free hosting”.

Domains

We make no representation that the domain name you wish to register is capable of being registered by or for you or that it will be registered in your name. You should therefore not assume registration of your requested domain name(s) until you have been notified that it has or they have been registered. Any action taken by you before such notification is at your risk. The registration and use of your domain name is subject to the terms and conditions of use applied by the relevant naming authority; you shall ensure that you are aware of those terms and conditions and that you comply with them. You shall have no right to bring any claim against us in respect of refusal to register a domain name. Any administration charge paid by you to us shall be non-refundable notwithstanding refusal by the naming authority to register your desired name. >We shall have no liability in respect of the use by you of any domain name; any dispute between you and any other person must be resolved between the parties concerned in such dispute. If any such dispute arises, we shall be entitled, at our discretion and without giving any reason, to withhold, suspend or cancel the domain name. We shall also be entitled to make representations to the relevant naming authority but will not be obliged to take part in any such dispute.

Adult Content

Legal adult content must be published in accordance of any applicable law or regulation. Vps-24 Hosting reserves the right to suspend any account publishing offending content.

Gambling Sites

We have no gambling site policy at this time as we lack exposure to this. Proceed with caution and expect the worst.

Warez and Warez Linking/Torrents

Our servers are located in the US. Warez and Warez linking/Torrents is strictly forbidden in US due to copyright laws. Any accounts found having either will be terminated or suspended with or without notice.

VPS/Reseller's

All VPS do not come with any money back guarantee no matter if you claim unused or used. Please understand setting up server's take's time and money. Vps-24 is not responsible for any data lost or hardware failer or back ups on any VPS this is your duty to ensure that you are backing up your data and your client's. All TOS apply to VPS client's aswell. The reseller/VPS customer is liable and responsible for all actions of their account and subaccounts created by the reseller/VPS customer. As the reseller/VPS customer you agree to accept all responsibility and liability for your actions and the actions of your subusers either directly or indirectly. Terms of Service violations as a result of a subuser account being exploited with or without knowledge will be the responsibility of the reseller/VPS account holder. The reseller & VPS account holder agrees to actively monitor their subaccounts to ensure all subaccounts and their own account are abiding by all of Vps-24's policies and Terms Of Service. The legal liability and legal responsibility of the subaccounts of the reseller/VPS belongs to the reseller/VPS customer

System and Network Security and Back Ups

Customer is prohibited from utilizing Vps-24 Hosting services to compromise the security or tamper with system resources or accounts on computers at the Premises or at any third party site. Vps-24 itself secure's it server's the best we can but Vps-24 is not responsible if your site or your clients site has been hacked what so ever it is your duty to make sure all script's that you are running are up to date to avoid any exploits which could cause your site harm. Vps-24 will make all possible efforts to provide a backup mechanism and keep complete backup copies of all shared hosting, reseller, master reseller solutions. However, the customer or customer "customers" must keep a personal backup copy of its software, sites, databases and all hosted content. Vps-24 should not be held responsible of any loss of data or data corruption. Backups will not be provided for accounts that have been suspended or terminated or for any clients who have filed a dispute regarding billing or for any reason unless otherwise agreed to in writing by Vps-24.

Backup Limit

Any account using more than 20 gigs of disk space will be removed from our off site weekly backup with the exception of Databases continuing to be backed up. All data will continue to be mirrored to a secondary drive which helps protect against data loss in the event of a drive failure.

Hate Material

Use of, hosting, providing services to, or content pertaining to but not limited to the following items: racist, facist, gender hating material and anti civil liberties materials is prohibited on Vps-24 Hosting servers....You will be warned to take this down. If our warnings are not heeded in a timely fashion you will be suspended. Specific activities that are prohibited include, but are not limited to: Threatening harm to persons or property or otherwise harassing behavior. Use or distribution of tools designed for compromising security. Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network. Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network. Deliberate attempts to overload a system and broadcast attacks. Forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting. Intentionally or negligently transmitting files containing a computer virus or corrupted data.

Resource usage

Vps-24 Hosting Shared Hosting: it is strictly forbidden, without prior written authorization, to allow a third party or the user of another web hosting service to use or access your account's resources. Without limitation, this applies to usage of an account to provide public online services like statistics, image hosting or any other service targeted to external web sites. Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.

One Time Services

Refunds cannot be provided for One-Time services, this includes Dedicated IP Addresses, Software Subscriptions, Labor, Setup Fees, Late Fees, WHMCS, WHMCS Configuration, WHMCS Integration, etc

Permissions

It is your/ or your client's or clients "clients" etc.. responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit "is" performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.

Rights Reserved

Vps-24 Hosting reserves the right to modify this AUP at any time without notice. Customer is responsible for all use of the Services by itself, its employees, agents, contractors, invitees and customers, whether such use is with or without the consent of Customer. Vps-24 Hosting can require a signed copy of this documents.

Reseller's/Master Reseller's

Reseller's/Master Reseller's, if at any given time you dislike our service and request a refund within 30 day's please know that you will not be refunded for WHMCS License if your Reseller/Master Reseller plan came with it . What's the cost per month that will be deducted for WHMCS License ? $15.00 USD.

Violation

Vps-24 Hosting, in its sole discretion, will determine what action will be taken in response to a violation on a case-by-case basis (Of your client's or "client's client's". Violation of this AUP could also subject Customer to criminal or civil liability. Vps-24 Hosting may block access at the router level to the Customer's Equipment involved. If Vps-24 Hosting believes, in its sole discretion, that a violation of this AUP has occurred, such action may also include, but is not limited to, temporary or permanent blocking of access to Customer's Equipment or data, and the suspension or termination of Customer's services under this Agreement. Vps-24 Hosting may involve and will also fully cooperate with law enforcement authorities in investigating suspected lawbreakers. Vps-24 Hosting and our Data Center have no obligation to provide warnings under any circumstances and can terminate the account without prior notice if the Customer violates this policy.

Reseller/Master Reseller's suspension?

A common question we figured we should add in our Term's Of Service is, If im a reseller or master reseller and my client violates the Term's of Service will you suspend me aswell? The answer is no. How ever we will first contact you keeping you aware of the issue and let you handle it but in any case that you do not respond or take action Vps-24 reserves the right to take action and possibly suspend your client. It is your responsibilty to manage your clients and participate with us if any Term's of Service have been violated. Reseller's/ Master Reseller's we will not migrate any clients over for you, you are capable of doing so through Zamfoo in your WHM you will notice way down at the bottom in "plugins" Zamfoo Guide in red, in there it shall explain how to migrate your clients over. In any case we do decide to migrate clients for you please note there may be a fee. This does not mean that if your a new customer directly of Vps-24 that we are not willing to migrate you over including the current clients how ever if your a "master reseller or reseller" then establish a new client who originally was never with you with the first migration we did for you then fee's may apply.

Refunds & Cancelation

If you have paid yearly for your account but cancel while having unused months not yet paid for, the remaining unused amounts will not be refunded. Customers have 30 days to request a refund regardless of how many days, weeks, months or years you have paid for. You must allow up to 30 days for credit and refunds to be processed and applied to your account. You can only cancel your account by opening a support ticket with our billing department supplying your: Main account domain, username, password. VPS Are excluded from the money back guarantees. If your violate our terms of service refunds are not given under any circumstances. If you open any disputes with any of our payment processors we are allowed to suspend your account so we can investigate. We reserve the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice. Refunds cannot be provided for any store credit.

WHMCSConfiguration/ WHMCS Upgrade / Vps-24 T.O.S

WHMCS Configuration / Vps-24 / WHMCS Upgrade will not issue any refunds for work completed or started. We will not store any back up's of any work performed unless you have selected it upon ordering. We are not responsible for any damanged/lost data. We will provide you with your order within 24-48 hrs. You must note while requesting us to Upgrade WHMCS, Changes to template files other than the header and footer files may be overwritten during the upgrade. ( Its your duty to have this backup ) We are not responsible for any integration which doesnt meet cross browser's due to your current coding. Refund's do not include any domain purchases and any abuse toward's our Term's Of Service void's any refund's. TOS also applys for our Virtual Private Server's.

Privacy Policy

AUP applies to all Vps-24 Hosting clients. Policies apply automatically to all Vps-24 Hosting clients upon subscription to the Services including subscription through a third party or any commercial partner. Vps-24 is committed to protecting your personal information and respecting your privacy. We will never sell, rent, or disclose your personally identifiable information to outside parties without your consent unless compelled by a court of law to do so. However we do reserve the right to disclose your requirement information (if you are a member) to industry professionals in order to get your job done if needed. We may send you e-mail regarding our new features, news, or other important update information. In any case, we will never disclose your personally identifiable information to third parties. We may use various methods to collect information including, cookies and/or IP addresses.

Last updated 6/17/2013

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